Privacy Policy

This page explains what information we collect and how we use it.

What we collect

Order details you give us: name, delivery address, email and phone number.
Your email address if you subscribe to our newsletter.
Basic visit statistics, and anonymous heatmaps and session recordings (Microsoft Clarity, with form fields masked), collected to improve the site.

How we use it

To process and deliver orders, answer your messages, send the updates you asked for, and improve the site. We do not sell your data.

Sharing

We share only what is needed with delivery carriers and payment providers to complete your order, or where the law requires it.

Retention

We keep order records as long as needed for accounting and legal obligations, and newsletter emails until you unsubscribe.

Your rights

You can ask to see, correct or delete your personal data, or to be removed from our mailing list, by contacting us. If you are in the EU you also have the rights set out in the GDPR.

Cookies and storage

The site stores your cart and display preferences (theme, language) in your browser. These stay on your device.

Contact

Use the Contact page, or WhatsApp / phone: +32 469 12 62 44.

For laboratory and research use only. Not for human or veterinary consumption.